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Refund & Cancellation Policy

Last updated: October 27, 2026

This policy applies to all paid Go Shift subscriptions and forms part of our Terms of Service. By completing a payment, you confirm that you have read and agree to it.

1. The service and the free plan

Go Shift is a digital software service delivered as soon as your subscription is activated, and measured against the usage balance of your plan. Because the service is consumed as you use it, we offer a permanent free plan with no credit card so you can try Go Shift and confirm it fits your needs before paying. We recommend using it before you subscribe.

2. Cancellation

  • You can cancel your subscription at any time from your dashboard, or by contacting us.
  • Cancellation takes effect at the end of the current billing period. Your access continues until then, the plan does not renew, and no further charges are made.
  • Cancelling does not by itself entitle you to a refund for the current period, except in the cases below.

3. When you are eligible for a refund

a) Within 7 days of your first paid subscription

You may request a full refund of your first payment if all of the following are true:

  1. You ask within 7 days of your first payment to Go Shift.
  2. You have used no more than 10% of the usage balance of the paid plan.
  3. You have not created or exported client reports, and have not made changes to advertising campaigns through the service. The activity log in your account is the record we rely on.

This applies to monthly and annual plans, once per customer.

b) Automatic renewal

If your plan renews automatically and you have not used the service at all since the renewal, you may request a refund of that renewal within 48 hours of the charge. We recommend cancelling before the renewal date if you do not want to continue.

c) Duplicate or unauthorized charges

If you were charged more than once for the same period, or charged without your authorization, we refund the charge in full when you notify us within 14 days of the charge.

d) Service unavailable

If the service is unavailable because of a fault on our side for more than 72 consecutive hours without resolution, you may choose a pro-rata refund for the affected period or an extension of your subscription.

4. What is not refundable

  • Subscriptions where more than 10% of the usage balance has been used, or where client reports have been created or campaign changes made through the service.
  • Requests made after the periods stated above.
  • Additional usage credits once purchased, except for duplicate or unauthorized charges.
  • Annual plans after 7 days from the first payment. No refund is given for the unused remainder of an annual term on cancellation; the plan stays active until the end of its term.
  • Advertising budgets paid to ad platforms (Google, Snapchat, Meta and others). These are paid directly to those platforms and do not pass through Go Shift.
  • Advertising decisions and results based on analysis or suggestions from the service. Any change that can raise spend is executed only with your explicit confirmation.
  • Subscriptions affected by an ad platform closing or suspending your account, which is outside our control.

5. How to request a refund

Email [email protected] or message us on WhatsApp at +20 107 002 4177, and include:

  1. The email address registered on your account.
  2. The transaction number or payment receipt and its date.
  3. The reason for your request.

Review: we reply within 3 business days, review the request against the usage log of your account, and send you our decision in writing.

Processing: once approved, the refund goes back to the original payment method within 14 business days. Timing may vary with your card issuer or wallet provider.

Fees: payment processing fees charged by the payment gateway may be deducted from the refunded amount unless the refund is due to an error on our side.

Currency: refunds are made in the currency you paid in.

6. Payment disputes (chargebacks)

Please contact us before opening a dispute with your bank or card issuer; we resolve most cases within days. If a dispute is opened without contacting us first, we may temporarily suspend the account while it is resolved, and we may provide the account's usage and activity logs and the transaction details to the relevant party as evidence that the service was delivered.

7. Changes to this policy

We may update this policy. Updates apply to subscriptions and renewals made after the date of publication and do not affect earlier payments.

8. Contact

Go Shift, 88 Abdel Salam Aref St., Rodi Building, 1st Floor, Apt. 106, Gleem, Raml, Alexandria, Egypt.
Email: [email protected]
Phone / WhatsApp: +20 107 002 4177